How to contact AliExpress Dispute Team-Alibaba Trade Forums

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in_golf

AliExpress service team has upgraded the customer service system. We are providing 24*7 online chatting service. Meanwhile, our email service has been stopped

Note: For payment and refund issues, we have the professional team dealing with them, please click: https://clive.alipay.com/csrouter.htm?sourceId=95 (9:00-18:00 GMT +8, Monday to Friday)

peaceandprayers1

necat

baseball1358

darrex

I open a dispute from over 2 month and right now no dispute resolve.

shl_go

The item is not even close 2 what the supplier promised!

I have opened a dispute a while ago and ascalated it but there no answear from you for 1.5 months!

Waitting for your answear

yserrieh

Case NumberDateComplaint TypeWebsiteCompany NameStatusAction41193869814/05/2013Order Verification PendingAliexpress.comAdministratorProcessingView Details

joe_d

I paid for an order and the tracking information shows it was shipped to the wrong address (completely wrong state and not even close to my address). After opening and escalating a dispute I am curious how long it takes to "process"? I have been waiting for this to be resolved for at nearly a month now.

I paid in february, And dispute is from more then month in progres.

Order Number: 1106747608

—Based on the current evidence, your complaint is valid. Now we have 2 options for you. You can only choose one option. Please negotiate with seller and give us your option within 3 calendar days. If you two parties add the effective evidence during these 3 calendar days, we will remediate the case accordingly.

I messaged the seller and the dispute team my response -option 2 . As usual no response from seller. I look in my messages and see that option 1 was issued—-Not impressed as there own statment indicates that the buyer has priority. What can I do as AliExpress seems to have eliminated ways to contact them directly (just try the contact us links . Greyed out when it counts!)

I wonder why 2 options were listed , as I chose one (option 2), that was ignored and the other was chosen without my knoledge or consent . Now I can not contact AliExpress to state my case or concerns. It seems that sellers may be able to lie ,misrepresent items ,not respond to messages and that does not concern AliExpress much!

How can I contact the dispute team as they have closed my dispute after deciding that option 1 is accepted by both partys. This is not the case! The seller does not respond to messages or promises exchange for an item that is equivalent to advertised but provides no details. This is not really a fair settlement.

If anyone knows how or has any ideas of a way to get satisfaction from this transaction I would love to hear from you!

eagarrd

my order number 1115473790

i have been trying to contact aliexpress and they do not answer.

To lodge a dispute/complaint, please visit our Complaint Center.

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