" Seller sent item to the wrong address. Was signed by someone I don’t know. Could not retrieve it. Aliexpress sided with the seller and I lost money and didn’t receive the item "
" I am from indonesia, aliexpress website makes it easy to shop and has a system of free delivery, even though such items are inexpensive and small size are always delivered to my house in the country. I am very proud of the owner of this website, aliexpress has helped me with all its convenience. Thank you so much aliexpress, success always . "
" your money is better off burning then wasting for anything from this site. spend a little more money on a well reputable seller/trusted website. all products are cheap and knockoffs that look nothing like the pictures you see on the site. take it from me, customer for 3 years and i know all their electronic products are knockoffs and really cheap but it is a waste of money. very hard to communicate and understand sellers and no help from customer service at all. contacted customer service 4 times in the last 2 months to contact seller after they stop responding for an electronic device that quit working after a week and just found out today that customer service have not even reached out to seller yet. "
" I received a product that was not completely manufactured, and it was the wrong color. We exchanged email for six weeks, yet no replacement ever showed up. Then the order was listed as “completed.” It’s like going back in time 40 years to when customer service really sucked. Had a similar experience with another purchase. It showed up much smaller than described. After many promises of replacement in the mail, that order too became “completed.” No call tags, no refunds, nothing. You only recourse for a refund is from your credit card company. This sure as hell ain’t Etsy. "
" Disgusting! I am a platinum member of Aliexpress and being treated like a piece of rubbish! They don’t care about the treatment of buyers by sellers. They allow them to rip you off and abuse you. I told the customer Service guy I would leave Aliexpress if something wasn’t done (despite spending a fortune on that vile website) his response was “Okay!”.Don’t expect anything to be honoured, don’t expect the customer services to have your back. Don’t expect any clothing to be anything like described. A lot of the items are different to the picture/descriptions, but their CS don’t care. they fob you off with copy and pasted lines that offer no help at all. They offer you promises they don’t keep. Their purchase protection means nothing and there reward system means even less. Expect quite a number of issues with items bought on Aliexpress. Avoid like the plague! They expect you to pay return postage for items that are not as described, even though it more often than not costs the same if not more than the item. Most of the good reviews on here are fake and posted by them so please don;t be taken in. Don’t just don’t. Keep your money and buy from somewhere legit. This place is faaaar from legit! "
" I bought Mi fit 2 through them, the meter does not read the heart rate it gave –x . I asked for a refund, they require to return the item which will cost me more than its price. I disputed the order, the reply was send a video while you are wearing the item and walking showing the defective reading. As well, they ask me to measure the pulse rate and compare it to another pulse rate meter, record your results on a video. Are these considered an easy to do videos? where is the buyer protection programme? It is a big fake; do not invest your money there. "
" AliExpress will not honor its Buyer Protection policy. I placed my order on July 25, 2017 and as of today it will be 67 days and still my purchase has not arrived. I sent numerous messages to the seller, but they just give lip service and the same response to wait a little longer. I filed an dispute on day 60, but I still have not received my full refund in accordance with their buyer protection policy. I even attempted direct communications with AliExpress customer service, but all that did was add to my frustration. My only other option is to file a charge dispute with my credit card. "
" I ordered a mobile phone via AliExpress. I could track the order for about 3 weeks until it supposedly reached my country. Then it just disappeared off my account and was never delivered. I reached out to support multiple times. Every time I have to tell my story again, send proof of payment and then they promise that the matter will be escalated and I’d receive a follow-up email very soon. None of this ever happened. I feel robbed and taken for a fool. Worst online shopping experience I’ve ever had.
" Shopping normally with Wish, decided to buy an item from Aliexpress. My dear god. They flaunt coupons, but once I took one, they crashed my whole order just because I tried to use it 5 minutes later. Fine, ordered again. The bleeding coupon was checked by default, and order crashed again. Hope I wont find myself paying for the merchandise twice and receiving nothing? User interface is horrible and clearly they give with one hand and take back with the other. Never such BS with Wish. Back to Wish.com, AliExpress wont see me again. "
Not to be trusted
Don’t buy from this side ripoff thief
I never receive my order no one speak English you never get you money back. "
Seller sent out of his own spontaneous decision with DHL instead of the agreed free shipping, consequently the cost of shipping + customs cost was higher than the value of the goods. I refused delivery. The seller did not give me the money and the service gave the seller a reason.
Good company, sellers vary
" Though we had a problem with the product, and the seller didn’t want to give us a refund, aliexpress stepped in when we filed a dispute and returned our money. The process was a bit confusing and overly burdensome, but overall we were happy with a very effective dispute process. There are so many sellers on aliexpress I can’t speak to them, but the company itself served us well. "
" Their mediation service refuses to recognise facts and evidence.
" Ordered a guitar from Guitar of China store on AliExpress, the wrote me that to build the guitar required many time and asked me to not open dispute so after some time the order was automatically confirmed but I never received the guitar. So now I can’t open dispute, not even leave feedback and Aliexpress (I have contacting them many time by mail and chat) DO NOTHING to help me about this fraud. The seller Guitar of China store stoled me 348$ without send me the guitar of course, because he know that I can do nothing to get back my money. Be carefoul because Aliexpress use a dangerous system, after some time the order result automatically confirmed and finished though You have received NOTHING. This is shameful and more shameful is that Aliexpress do nothing to protect the buyer, he protect just the seller even when the seller is a crook. "
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